Privacy Policy for WhatsApp Business Communication

1. Applicability

This Privacy Policy applies to all personal data processed by us when you interact with us via WhatsApp Business in the context of goods or services offered in India.

2. Data Fiduciary Details

Name: Buildprox Solution Private Limited
Contact: suresh@buildprox.com / +91 94480 25206
Data Protection Officer (if applicable): [Suresh Marapppa & suresh@buildprox.com / +91 94480 25206]

3. Personal Data We Collect

• Your name and phone number (as associated with your WhatsApp account)
• WhatsApp profile photo (if visible)
• Chat content, including messages, queries, and requests
• Files, images, or documents shared
• Timestamps and technical metadata

4. Purpose of Processing

We process your personal data to:

• Respond to queries or service requests
• Process and fulfill orders
• Provide customer support
• Maintain service records and improve our services
• Comply with legal or regulatory obligations

5. Legal Basis for Processing

Your communication via WhatsApp is treated as implied consent under the DPDP Act. You may withdraw consent at any time by contacting us.

6. Data Sharing

We do not sell your personal data. We may share it with:

• Authorized service providers (e.g., CRM, cloud storage)
• Government or legal authorities when required by law

7. Data Storage & Retention

Your data is stored securely and retained only as long as necessary for our services or as legally required.

8. Your Rights Under the DPDP Act

• Right to Access
• Right to Correction
• Right to Erasure
• Right to Grievance Redressal
• Right to Nominate

Contact us at: [Insert Email / Grievance Contact]

9. Security Measures

We use industry-standard security practices and rely on WhatsApp’s end-to-end encryption for communication security.

10. International Data Transfers

We only transfer data outside India when required (e.g., cloud services) and ensure lawful safeguards are in place.

11. Grievance Redressal Mechanism

Grievance Officer: Suresh Marappa
Email: suresh@buildprox.com
Phone: +91 94480 25206
Response Time: Within 7 working days

12. Updates to This Policy

We may revise this Privacy Policy periodically. Please review it regularly for updates.

13. Contact Us

Buildprox Solution Private Limited
Email: suresh@buildprox.com
Phone/WhatsApp: +91 94480 25206
Address: #28, 4th Cross, MEI Extn Layout, Bengaluru - 560073, Karnataka, India